By NAN
The Adamawa Office of the National Population Commission (NPC) scores high on compliance evaluation on civic registration and vital statistics, says Mrs Nnenna Akajemeli, the National Coordinator and Chief Executive Officer of SERVICOM.
Akajemeli stated this during the formal presentation of SERVICOM Compliance Evaluation Repots on Civil Registration of NPC to the Chairman of the Commission, Alhaji Nasir Isa Kwarra on Tuesday in Abuja.
The SERVICOM boss said they were mandated to go out, study, evaluate and bring feedback so as to enhance service delivery, adding that the NPC compliance evaluation was carried out in July 2021.
“The ultimate purpose of any legitimate government is to serve citizens. Citizens are served through the provision of services in Ministries, Department and Agencies (MDA’s), which are intended to make positive changes in the lives and situation of the citizens.
” The overall objectives of the SERVICOM Compliance Evaluation is to ensure citizens focused service delivery in MDAs. The specific objective include identifying gaps in service delivery and making recommendations to improve customer satisfaction and accountability.
“The mandate of the Civic Registration and Vital Statistics Department of NPC include continuous registration of birth, deaths and marriages throughout the country, issue birth/death certificates and attestation letters and data analysis, production of tables and materials for quarterly publication among others.
“Out of the eight states that the evaluation was carried out in, Adamwa came top with the highest score of 40 per cent, followed by FCT with 37.5 per cent Kwara with 35.0 per cent and Ogun with 32.5 per cent.
“Others were Kano with same 32.5 per cent, Abia also had 32.5, Akwa Ibom 32.5 per cent and Benue at the bottom with 30 per cent,” Akajemeli said.
She, however, stressed that, there is room for improvements and urge the Commission to step up in its service delivery to Nigerians.
Speaking, Kwarra said he was happy to receive the report.
According to him, the issue of low performance in birth registration was a challenge not in Nigeria alone both the whole of Africa.
“But we are poised to strategise and mechanise our operations. Trainings are being carried out and we are employing new technology in birth registration. We have taken FCT as our pilot state.
” FCT has adopted e-registration in all local area councils. Also, the demarcation for census we carried out last year saw a lot of our staff on the field, leaving only few in the offices..
“We have demarcated 773 local government areas, but we have issues in Borno, but with digitisation, we can do better.
” On death certificate; we can’t give death certificate to person who don’t need it. The law says you must apply to get it, and most people that apply, do it, because, they want to process benefits of the death person.
“But we in the Commission needs this figures to help enhance the data base of other Agencies,” Kwarra said.
He explained that the issue of taut collecting money and exploiting people on registration of birth and death would come to an end when full digitisation commences.
“We are going a step further; we want to present e-cerficiates, so that if you want to print it, even from your phone, you can do so. We are working on it and by the time you come next time, we might have gone far”.
He stressed that the job of the Commission was to serve Nigeria and appreciated Akajemeli and her team for keeping the Commission on its toes to provide quality services to Nigerians. (NAN)